Out-of-office arrangement

First, we want to reassure you that during an out-of-office arrangement, we're not entirely closed like on our closing days. On the contrary. We strive to always be there for our customers. That's why we keep the impact of our out-of-office arrangement as minimal as possible.

So how does our out-of-office arrangement impact the planning?

Let's get an overview:

• Standard & Priority orders: specified delivery terms remain applicable.
• Express orders: specified delivery terms remain applicable.
• Quotation requests: available, you'll receive an answer within 24-48h.
• E-mail support: available, you'll receive an answer within 24-48h.
• Telephone support: not available.

So, during an out-of-office arrangement, we cannot be reached by telephone and e-mails and requests for quotations are answered a little slower. Orders are sent into production without delay.