My order has not been delivered. What do I do?

You have been looking forward to receive your order all day, but ... nothing was delivered ... What to do now?

Check the delivery time ... Are you sure that your order should arrive today, or does the next business day also fall within the specified delivery period? After you've received a shipping confirmation from us, it takes about 1 to 3 business days before your order is delivered.

It is possible you didn't heard the doorbell or missed the deliverer. It's best to check your mailbox to see if the transport company left a note. Learn more about failed delivery attempts and what to do in that case.

No note in your mailbox? You can check with the neighbors, maybe they accepted the package on your behalf. If not, you can always contact us, and we will try to find out where your order is.